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Latest News

Health Engagement Team

Have provided helpful resources & self-help leaflets for families to access online, please click below for further details.

Apps For Self Help

HBC helpful links - Anger

HBC helpful links - Bereavement

Healthwatch Halton

Healthwatch Halton would like to hear from you about your coronavirus/COVID-19 has affected you & your Family, if you would like to take part in the survey please click link below

Many thanks

Updated 03/04/20

Halton Carers Centre continues to be available to support carers whilst maintaining the government’s advice to help control the spread of COVID-19.  We currently offer telephone & email support, being there for people to register for our services and for people to discuss their caring role.  You can contact individual workers through the Carers Centre number or their work mobile numbers and emails.  The telephone service remains available Monday to Friday 10am – 4pm and Saturday 10am – 1pm throughout our office closure. (An answerphone service is available outside of the hours above).

Virtual Social Groups

We are also introducing virtual one to one sessions for carers as well as the following social groups

Adult Carers

Adult cuppa and natter support group

Mental Health support group

ADHD Parent support group

Young Carers

Young Carers chat group

R-Time Young Carers support group

To sign up for a group email the centre at telling us which group or groups you would be interested in attending.  We will then send you a link that will let you join the groups you requested.

What do I need to join?

All you need to join is a smart phone or laptop/computer with speakers, microphone and ideally a camera. That’s it!

How to contact us:

You can call us on 01928 580 182 or Email:

For up to date service announcements you can follow us:

Twitter:           @HaltonCarers,

Instagram:     @haltoncarers




COVID-19 Support Information

Below is a (long) list of help, advice & support available for patients.


Covid Symptoms - NHS 111


Help with Care for the extremely vulnerable


Benefit system


Patients who are Shielding - Halton or 0151 907 8363

The Shielded Individuals Hub is a free service for Halton residents who are required to self-isolate from covid-19 from one of the categories below and have no support mechanisms for essential supplies including food and medication.

The categories are:

  • Received a letter from their GP advising them to self-isolate due to a pre-existing condition
  • Are over the age 70 years
  • Are self-isolating because they are exhibiting symptoms
  • Are self-isolating because someone in their family is exhibiting symptoms

If the patient answers yes to any of the questions and they do not have someone who can get essential supplies for them they can contact the phone number and email address below.

If you have patients that live outside of Halton, you would need to contact the local authority or CCG in which they live to ascertain contact details.


The British Red Cross – 0344 871 1111

Help with everyday tasks such as picking up prescriptions and shopping


Mid Mersey Age UK – 0300 003 1992

Mon – Thurs 10am – 2pm or leave a message

  • Regular phone call to check you’re OK
  • Checking on your health
  • Making sure you have your medication
  • Information and reassurance
  • Critical shopping and delivery support

Priority will be given to people aged 70+ living alone

Silver Line – 0800 4 70 80 90

Confidential helpline for older people across the UK, 24 hours a day, 7 days a week.  Telephone friendship.


Dementia UK – 0800 888 6678

For advice & support – Monday – Friday 9am – 9pm, Sat & Sun 9am – 5pm


Halton Carers’ Centre – 01928 580182

Mon – Fri 10am – 4pm & Sat 10am – 1pm


The Carers Association (CASS) – 01785 606675

Emotional support or advice for those caring for family members and vulnerable people.

Citizens Advice

03444 111 444 (Mon-Fri 9-5)

Stop smoking Halton – 0300 029 0029

Active Halton

Staying active at home during COVID-19


Mental Health:

Wellbeing Enterprises - 01928 589799

Practical or emotional support during the covid-19 outbreak for Halton residents

Samaritans – 116 123

A safe place to talk 24 hours

Papyrus – 0800 068 41 41

Prevention of Young Suicide

Shout – text 85258

The UK’s first free text support service for anyone in crisis


0300 123 3393

Rethink Mental Illness

Support for patients with severe mental illness or carers of patients with severe mental illness


As a result of the current issues with the Corona Virus, there will be a reduced service in Axess Sexual Health in Halton. Please follow the link below for the most up to date information. Please can you share this link as much as you can.

Watch out for scam messages!

If you don’t recognise the sender – Do not click on the link

Do not open any suspicious looking attachments  

If at all in doubt about the origin of an email you receive do not open it


Never respond to unsolicited messages and calls that ask for your personal or financial details.


Remember – Criminals are becoming very sophisticated and the emails they send often look legitimate and the whole aim in sending them is to attempt to obtain your personal details like passwords or other confidential information.

Wellbeing Enterprises

Please see below outlining wellbeing support for patients, public and during the Coronavirus  

Wellbeing A

Wellbeing Wellbeing

We are all under immense pressure at the moment.

We treat patients with courtesy & respect & ask the same in return.

Thank you for your co-operation & understanding.

COVID 19 Update 24/03/20

The Government has issued new guidance for people who are at very high risk of severe illness from coronavirus (COVID-19) because of an underlying health condition. If you're at high risk, you will be contacted by the NHS by Sunday 29 March and strongly advised to stay at home at all times and avoid any face-to-face contact for a period of at least 12 weeks from the day you receive your letter.

Our GP surgeries are facing unprecedented challenges at the moment. Please DO NOT contact your GP or healthcare team at this stage to ask if you’re going to receive a letter – please wait to be contacted by the NHS.

COVID 19 Advice

Based on the government’s updated advice and health information, Doctors of the World have produced Coronavirus (Covid 19) patient advice in the following 21 languages:

English, Albanian, Dari, French, Pashto, Portuguese, Bengali, Vietnamese, Kurdish, Sorani  Mandarin, Hindi, Urdu, Arabic, Spanish, Portuguese, Malayalam, Turkish, Farsi, Amharic, Tigrinya, Somali

The information is available at this link:


Age UK are offering some services for local older people who may extra help see below for more information

Age uk


In view of the escalating COVID-19 situation in the UK, and with our employees, service users and their families’ safety and wellbeing foremost in mind, immediate changes have been made as to how people access information and advice at Halton Womens Centre

COVID - 19  Corona Virus

The Centre will be closed for 2 weeks as of 23/03/20 for group sessions; however staff will be available for phone consultations.

Counselling sessions will continue during this period but clients are asked to adhere to the advice below on attendance

We are hoping to re-open 6th April; however this will depend on Govt advice 

Please do not attend the Centre if you

  •      Are over 70
  •      Classed as vulnerable, health wise
  •      Pregnant
  •      Have the symptoms of Corona Virus, being consistent cough and high temperature

Please wash your hands frequently and thoroughly

Use tissues if needed and dispose of immediately

We have increased the cleaning of the Centre to protect counselling clients, staff and volunteers


We will be following government advice and will keep you informed if we are advised to alter these plans.Due to the coronavirus our staff will be wearing protective clothing. Please don’t be alarmed this is to minimise infection and protect patients and staff.  Thanks for your co-operation


Prescription Update

Due to unprecedented demand on prescription ordering we are struggling to process requests within our usual timescale and requests may take longer to process. Please allow an extra 24/48 hours in order for our team to process the prescription. Pharmacies are also experiencing a heavy demand  please allow up to 7 days for repeat  prescriptions to be processed at the pharmacy. Thank you for your co-operation and understanding. 


Immediate changes to how people access information and advice at Halton Carers Centre/Temporary closure of Halton Carers Centre Offices.

In view of the escalating COVID-19 situation in the UK, and with our employees, service users and their families’ safety and wellbeing foremost in mind, the board and management of Halton Carers Centre have taken the decision to accelerate our work from home plans.

From today Tuesday 17th March Halton Carers Centre will be closed to all visitors except those with pre-booked therapy appointments.

And then

From 4pm Friday 20th March, the Carers Centre in Runcorn and our office in St Maries, Widnes will be closed for any face to face and all Halton Carers Centre staff will be working from home.  

We will continue to offer telephone support, being there for people to register for our services and for people to discuss their caring role.  This telephone service will remain available Monday to Friday 10am – 4pm and Saturday 10am – 1pm throughout our office closure. (An answerphone service is available outside of the hours above).  You can call us on 01928 580 182 or Email: for any enquiries you may have.

All upcoming activities for April 2020 have now been cancelled or will be postponed to a later date - this includes:

  •          Easter Fundraising Bingo - 9th April
  •          Young Carers Half Term activities
  •          Carers Forum in the Heath Business Park - 28th April
  •          Liverpool Indoor fair - 8th April. If you are booked on this trip please bear with us while we correspond with the event organisers to see if we    are able to transfer the tickets to a later date and one of our workers will be in touch with yourself within the next few weeks with further        information.
  •          All Halton Carers Outreach
  •          All Halton Carers support/coffee groups

These actions will better enable us to achieve the social distancing that the Government believe is so critical to slowing COVID-19’s spread. 

For up to date service announcements you can follow us on 



Facebook at

Adult Carer Closed Facebook Group:   

Parent/Guardian of a Young Carer Closed Facebook group: www.facebook/haltonyoungcarers@haltoncarerscentre




Dear Patient

You have requested a Doctor’s Sick Note from your GP in relation to being off work. The Government’s rules around issuing a sick note (Med3) are that a medical professional can only issue a Med3 when an individual has had more than seven continuous calendar days off sick due to an illness (including weekends).

For any period of illness less than seven days, you are able to complete a self-certification certificate and provide this to your employer. In the unlikely event that your employer does not accept a self- certification then your doctor may be able to issue a private sick note for which you may get charged.

In light of the current Coronavirus situation, it is inevitable that a number of employees may be required to quarantine themselves at home for example due to the nature of recent travel, even in the absence of any symptoms of an illness. In these cases, your GP will not be abIe to issue a sick note as the time off work is not due to an illness, and isn’t affecting your ability to work, but rather is a precaution to avoid transmission of any illness that is yet to produce symptoms.

We therefore expect your employer to be sympathetic if you are required to self-isolate for 14 days and to understand that the reason for this is to protect the welfare of your work colleagues and the wider community. We understand that you may also be able to call NHS 111 to request an email confirmation of the suspected Coronavirus diagnosis, to show to your employer if needed.

Whilst we appreciate this may cause some difficulties between you and your employer, equally GPs have a responsibility to prioritise the assessment and management of the healthcare needs of patients who are acutely unwell, rather than spending time dealing with requests for sick notes, particularly when they aren’t in a position to issue one.

Also, for children taking time off school, there is no NHS requirement for GPs to provide letters to the school to confirm this. As I am sure you will appreciate, with the rapidly evolving Coronavirus situation, and the already existing pressures on GPs to meet the day to day demands from ill patients, the practice is unable to accommodate a school request for a GP letter. We hope that schools will work with parents to ensure any time off is appropriately recorded, obviating the need for a doctor’s note. This briefing has been written for and on behalf of your GP surgery, so please accept this as a reply to your request for a sick note/letter from the surgery.


Until further notice ALL prescriptions will be sent electronically to a pharmacy, if you currently don’t use a pharmacy please contact the practice and advise which pharmacy you would like to us to send the prescription to. Please allow up to 7 days for repeat medication requests to be processed at pharmacies


We have received notification from the CCG that all practices need to move to a total triage system ASAP. Therefore all existing appointments will need to be cancelled and you will be contacted by the doctor for a telephone consultation. Please DO NOT COME TO THE PRACTICE for any appointments booked. Thank you for your cooperation. The Doctors

Online appointments

Due to current coronavirus (COVID-19) outbreak, all patients are being asked about travelling before appointments are made. We have temporarily suspended on-line booking of appointments in view of this. You can still order prescriptions on-line via patient access. We apologise for inconvenience caused.

Coronavirus Update 04/03/2020

 Please click on the link below for further updated details on the coronavirus-(COVID-19).

 Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.

Further information is available on

Protect yourself and others from coronavirus and wash your hands more often using soap and water for 20 seconds. If you come into the practice please make sure you use the hand sanitiser provided when entering and leaving the building.

Have you recently travelled to China in the last 14 days? Please read the following Public Health England information.


Axess Sexual Health




Will be introducing automatic number plate recognition (ANPR), to reduce the misuse of the car park, please read leaflet below for further details.

Car park cameras


We have had 2 more disabled car spaces in our car park meaning the car park has 3 in the front and 1 at the back car park for patients to use. car park

Active Halton

Please find details of active Halton Get Active Review leaflet click on the link below

Get Active Review

End Loneliness in Halton

If you or someone you know is affected by loneliness call Sure Start or Later Life on 0151 907 8311

Active Halton

Please check out all the activities available:

GP Patient Survey

Please click on this link to see how our GP Practice is doing or compare Practices

Urgent Dental Care

Please click on the link below to see how to access urgent dental care services especially during the Easter period

Urgent Dental Care

Halton Falls Intervention Service


Is nurse led, multi-disciplinary service for the older person who has fallen. The service aims to prevent/reduce fall and injuries in the older person through assessment and interventions. It is a community based team, individuals are assessed in their own homes and care home settings.


Please check out the leaflet below for more details

Halton Falls Intervention service

Headz Up Halton

Young people’s drop-in

Every Wednesday from 2.30 - 4.30pm at the Hub Grangeway Runcorn WA7 5HA or 

Every Friday from 2.30pm - 4.30pm at Kingsway Library Widnes WA8 7QT

Age 17 or under?

Worried about your mental health?

Want to talk to someone about your concerns?

For more information

Tel: 01928 586 162


Halton Dementia Action Alliance

Please check out the Halton Dementia Action Alliance web page with links to resources, local dementia news and activities

Brookvale Practice would like your help…

Do you have a spare hour once a month and become part of our Patient Group?

Once a month our patient group meet up discuss Practice news and ideas of how to improve our service to you the patients.

If you have any views or ideas that will enable us to care for our patients we would love you to attend one of our patient group meetings.

Please contact the Practice Manager Dawn Jackson on 01928 718182 or email

Register for online patient services


Did you know you can now book or cancel an appointment and order your repeat medication 24 hours a day Via NHS approved on-line services?

If you haven't already registered for Patient Access and would like to come into Reception with Photo ID and ask for a form or call Reception on 01928 718182 and our team can assist you further.


Do you Suffer with Joint Pain

Did you know that patients who are suffering with back, joint or muscle pain can self-refer without seeing a GP to the Musculoskeletal Clinical Assessment Service (commonly known as CATS service), patients can do this by calling 0151 495 5472. Please ask a member of our reception team for a leaflet which will provide you with further information. 

Health News from the BBC and the NHS

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