Appointments

 

The practice is open from 8.00am – 6.30pm Monday Thursday and Tuesday, and from 7.00am – 6.30pm Wednesday and Friday. Our telephone lines are open from 8.30am Monday - Friday . If you have an urgent problem during these times please contact the surgery. At all other times please ring NHS111

 

Due to COVID-19 we are operating a total triage model this is a virtual appointment. A GP or nurse will review your problem and will then depending on your needs :

 

  >  Offer you advice via text

  >  Offer you a telephone call

  > Offer you a video call

  > Ask to see you in person (face to face) or

  > Navigate you to other services

 

Requests via eConsult for non-urgent problems can be made between 8.00am and 6.30pm Monday – Friday. The practice will respond within 2 working days.

 

If you need to order a repeat prescription please register for online access by :

 

  > Following the link https://www.patientaccess.com/or contact a member of the Reception Team for more information,

  > Drop into the prescription box in reception  

  > Email hccg.brookvalemc@nhs.net.

  > We are unable to take prescription requests over the telephone with the exception of  patients aged over 75 years of age and  

     housebound  patient

 

Please only attend the surgery if we ask you to do so. It is important that you arrive on time for your appointment and to wear a face mask.

In line with social distancing rules the surgery must limit the number of patients in the waiting room.

 

Please note our automated booking service is not available during the COVID Pandemic.

 

Pre-bookable appointments are available to see our practice nurses or healthcare assistant for the following

 

 > Smears

 > Baby immunisations

 > Health Checks

 > Flu Clinics

 > Clinical Condition Clinics (Diabetes, Hypertension, Asthma, COPD or Ischaemic Heart Disease

 

Please ensure we have your updated contact details.

Thank you for your continued co-operation.

 

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Interpreters
We can arrange interpretation and translation services for those of our patients who do not speak English. Please inform a member of staff when booking your appointment if you require this service.

Halton GP Extended Hours Service

 

 

 

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