Latest News

Please note that we are closed from 1pm Thursday 10th September 2020 for Staff Training. We can pre-book a Halton GP Extra telephone consultation for that evening or alternatively you can call Out of Hours on 111 for medical assistance. We will be back open at 8.00am on Friday 11th September 2020.

COVID-19 update 01/09/2020

Brookvale Practice is limiting the number of patients in our waiting room at any one time to minimise the risk of infection.

Thank you for your co-operation.

COVID-19 update 01/09/2020


Self-isolation information

Please click on the links below to see more information on how to self-isolate on the return to the UK.

The guidance sets out:


Who must self-isolate


How you should travel to the place where you are self-isolating


How to self-isolate


Support to help you self-isolate


What to do if you get coronavirus symptoms


Please note the Practice will be closed on Bank Holiday Monday 31st August 2020 and will re-open on Tuesday 1st September 2020 at 8.30am.


If you require urgent medical attention please ring NHS 111 or alternatively ring Halton GP Extra Service on 01928 593078

Many thanks





Please click on the link below to find out the latest guidance on how to reduce transmission of coronavirus and what you can do to help.


AccuRx Support - Video consultations - replying to a text with a photo



 To reduce the risk of infection we are moving away from paper prescriptions. Please inform the practice of your nominated pharmacy to enable your prescription to be sent electronically. Your prescription request will not be processed without a nominated pharmacy. Due to current pressures please allow up to 7 days for repeat prescriptions to be processed at the pharmacy.

You can register for patient online access to order prescriptions alternatively prescriptions can be placed in the prescription box at reception or emailed to

If you require further information or help please contact the practice on 01928 718182 or check out our website for further details


Get a free NHS test today to check if you have coronavirus

You can have a swab test to check if you have coronavirus (COVID-19) now. You can choose to take the test please click the link below for further details.

For those patients without access to a mobile phone or email address can call the National Covid Testing Helpline on 0300 303 2713 to book a test. Patients will be given a phone number to call back or can provide a landline number to get their result.

28/07/2020 - update

Covid-19 – The compulsory wearing of a face covering in shops

The introduction of the requirement for people to wear a face covering whilst in a shop is intended to help prevent the spread of the Covid-19 virus.

There are certain groups of people who are exempt from this requirement and they include:

Children under the age of 11,

People with disabilities

Those with breathing difficulties or

Those who are travelling with someone who relies on lip reading.

These groups of people, their parents or guardians are able to indicate the reason, if required, as to why they are not wearing a face covering.

General practice is under considerable pressure as a direct result of the current challenges they are faced with delivering a service to patients at the same time as coping with the consequences of this virus.

There is no requirement for general practice to issue letters for patients who are unable to wear face coverings, as the Government have clearly defined the exemptions to this requirement.

General practice needs to focus all its time and effort managing those who need their help and not be diverted from this by unnecessary tasks.

Many thanks for your help and support in this matter.

Please click on the link below which explains when to wear a face covering and how to make one.

Guidance to keep you safe when attending your vaccination appointment  

While coronavirus has put limitations on all our lives, it is important that you or your baby or child still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community. We recommend that you [attend/book in for] your next scheduled appointment – see for details on when they are due.

Travelling to and from your appointment

When travelling to and from your appointment, please follow guidelines which include travelling by car, bike or on foot if possible, keeping a safe distance from others and washing your hands regularly. For more details, go to and search ‘staying safe outside your home’.

When attending your appointment 07/07/2020

When attending your appointment, we will be putting in place a range of measures to minimise any risk of COVID-19:

  •      social distancing measures will be observed;
  •      we may have asked you to attend your appointment at a clinic that is not at your usual venue;
  •      the appointment may take longer than usual.

Due to the ongoing response to COVID-19, our service may have a reduced number of appointment slots available. If you choose not to attend your appointment, please contact your GP practice. It is always helpful for us to know why so we can help you with any concerns you might have. If you still don’t wish to attend the appointment, it can be offered to someone else.

You must NOT attend an appointment if you or any member of your household are suffering from any of the symptoms associated with COVID-19 or are self-isolating. If this applies to you, please contact your GP practice so that you can reschedule your appointment for a different time.

If you are identified as clinically extremely vulnerable and have been shielding, please contact your GP practice for the latest advice on what to do.

HMRC Scam Calls 15/06/2020

Trading Standards have been made aware of an automated phone call scam which tells residents HMRC is filing a lawsuit against them for non-payment of tax, and to press one to speak to a caseworker to make a payment. The call goes on to state you will arrested if you fail to pay. We can confirm this is a scam and you should end the call immediately.

This scam has been widely reported and often targets elderly and vulnerable people.

There is also a scam where somebody claiming to be from HMRC calls a resident and leaves a threatening pre-recorded message if they cannot get through.

Total Triage Model 15/06/20

We are  continuing  to use the “Total Triage Model”  this means that every patient contacting the practice is first triaged by telephone before making an appointment this is important in helping reduce  footfall in practice to protect patients and staff from risk of infection and maintain social distancing- Thank you for your continued co- operation


Domestic Abuse


Practice Notice 15/04/20

We are asking for your support, please DO NOT turn up at the practice without a pre-booked appointment. To Access healthcare please complete an e-consultation available from our website or contact us on 01928 718182. If you believe you have any of symptoms of COVID-19 please go online and check NHS 111. Do not ring 111 unless you do not have access to the internet or require assistance managing your condition. Thank you Brookvale Practice

Be aware of scams and protect yourself and others


New 24/7 mental health crisis line

crisis line

Need an Emergency Dentist

Please ring 0161 476 9651 to seek advice or an appointment

Health Engagement Team

Have provided helpful resources & self-help leaflets for families to access online, please click below for further details.

Apps For Self Help

HBC helpful links - Anger

HBC helpful links - Bereavement

Healthwatch Halton

Healthwatch Halton would like to hear from you about your coronavirus/COVID-19 has affected you & your Family, if you would like to take part in the survey please click link below

Many thanks

Updated 03/04/20

Halton Carers Centre continues to be available to support carers whilst maintaining the government’s advice to help control the spread of COVID-19.  We currently offer telephone & email support, being there for people to register for our services and for people to discuss their caring role.  You can contact individual workers through the Carers Centre number or their work mobile numbers and emails.  The telephone service remains available Monday to Friday 10am – 4pm and Saturday 10am – 1pm throughout our office closure. (An answerphone service is available outside of the hours above).

Virtual Social Groups

We are also introducing virtual one to one sessions for carers as well as the following social groups

Adult Carers

Adult cuppa and natter support group

Mental Health support group

ADHD Parent support group

Young Carers

Young Carers chat group

R-Time Young Carers support group

To sign up for a group email the centre at telling us which group or groups you would be interested in attending.  We will then send you a link that will let you join the groups you requested.

What do I need to join?

All you need to join is a smart phone or laptop/computer with speakers, microphone and ideally a camera. That’s it!

How to contact us:

You can call us on 01928 580 182 or Email:

For up to date service announcements you can follow us:

Twitter:           @HaltonCarers,

Instagram:     @haltoncarers




COVID-19 Support Information

Below is a (long) list of help, advice & support available for patients.


Covid Symptoms - NHS 111


Help with Care for the extremely vulnerable


Benefit system


Patients who are Shielding - Halton or 0151 907 8363

The Shielded Individuals Hub is a free service for Halton residents who are required to self-isolate from covid-19 from one of the categories below and have no support mechanisms for essential supplies including food and medication.

The categories are:

  • Received a letter from their GP advising them to self-isolate due to a pre-existing condition
  • Are over the age 70 years
  • Are self-isolating because they are exhibiting symptoms
  • Are self-isolating because someone in their family is exhibiting symptoms

If the patient answers yes to any of the questions and they do not have someone who can get essential supplies for them they can contact the phone number and email address below.

If you have patients that live outside of Halton, you would need to contact the local authority or CCG in which they live to ascertain contact details.


The British Red Cross – 0344 871 1111

Help with everyday tasks such as picking up prescriptions and shopping


Mid Mersey Age UK – 0300 003 1992

Mon – Thurs 10am – 2pm or leave a message

  • Regular phone call to check you’re OK
  • Checking on your health
  • Making sure you have your medication
  • Information and reassurance
  • Critical shopping and delivery support

Priority will be given to people aged 70+ living alone

Silver Line – 0800 4 70 80 90

Confidential helpline for older people across the UK, 24 hours a day, 7 days a week.  Telephone friendship.


Dementia UK – 0800 888 6678

For advice & support – Monday – Friday 9am – 9pm, Sat & Sun 9am – 5pm


Halton Carers’ Centre – 01928 580182

Mon – Fri 10am – 4pm & Sat 10am – 1pm


The Carers Association (CASS) – 01785 606675

Emotional support or advice for those caring for family members and vulnerable people.

Citizens Advice

03444 111 444 (Mon-Fri 9-5)

Stop smoking Halton – 0300 029 0029

Active Halton

Staying active at home during COVID-19


Mental Health:

Wellbeing Enterprises - 01928 589799

Practical or emotional support during the covid-19 outbreak for Halton residents

Samaritans – 116 123

A safe place to talk 24 hours

Papyrus – 0800 068 41 41

Prevention of Young Suicide

Shout – text 85258

The UK’s first free text support service for anyone in crisis


0300 123 3393

Rethink Mental Illness

Support for patients with severe mental illness or carers of patients with severe mental illness


As a result of the current issues with the Corona Virus, there will be a reduced service in Axess Sexual Health in Halton. Please follow the link below for the most up to date information. Please can you share this link as much as you can.

Watch out for scam messages!

If you don’t recognise the sender – Do not click on the link

Do not open any suspicious looking attachments  

If at all in doubt about the origin of an email you receive do not open it


Never respond to unsolicited messages and calls that ask for your personal or financial details.


Remember – Criminals are becoming very sophisticated and the emails they send often look legitimate and the whole aim in sending them is to attempt to obtain your personal details like passwords or other confidential information.

Wellbeing Enterprises

Please see below outlining wellbeing support for patients, public and during the Coronavirus  

Wellbeing A

Wellbeing Wellbeing

We are all under immense pressure at the moment.

We treat patients with courtesy & respect & ask the same in return.

Thank you for your co-operation & understanding.

COVID 19 Update 24/03/20

The Government has issued new guidance for people who are at very high risk of severe illness from coronavirus (COVID-19) because of an underlying health condition. If you're at high risk, you will be contacted by the NHS by Sunday 29 March and strongly advised to stay at home at all times and avoid any face-to-face contact for a period of at least 12 weeks from the day you receive your letter.

Our GP surgeries are facing unprecedented challenges at the moment. Please DO NOT contact your GP or healthcare team at this stage to ask if you’re going to receive a letter – please wait to be contacted by the NHS.

COVID 19 Advice

Based on the government’s updated advice and health information, Doctors of the World have produced Coronavirus (Covid 19) patient advice in the following 21 languages:

English, Albanian, Dari, French, Pashto, Portuguese, Bengali, Vietnamese, Kurdish, Sorani  Mandarin, Hindi, Urdu, Arabic, Spanish, Portuguese, Malayalam, Turkish, Farsi, Amharic, Tigrinya, Somali

The information is available at this link:


Age UK are offering some services for local older people who may extra help see below for more information

Age uk


In view of the escalating COVID-19 situation in the UK, and with our employees, service users and their families’ safety and wellbeing foremost in mind, immediate changes have been made as to how people access information and advice at Halton Womens Centre

COVID - 19  Corona Virus

The Centre will be closed for 2 weeks as of 23/03/20 for group sessions; however staff will be available for phone consultations.

Counselling sessions will continue during this period but clients are asked to adhere to the advice below on attendance

We are hoping to re-open 6th April; however this will depend on Govt advice 

Please do not attend the Centre if you

  •      Are over 70
  •      Classed as vulnerable, health wise
  •      Pregnant
  •      Have the symptoms of Corona Virus, being consistent cough and high temperature

Please wash your hands frequently and thoroughly

Use tissues if needed and dispose of immediately

We have increased the cleaning of the Centre to protect counselling clients, staff and volunteers


We will be following government advice and will keep you informed if we are advised to alter these plans.Due to the coronavirus our staff will be wearing protective clothing. Please don’t be alarmed this is to minimise infection and protect patients and staff.  Thanks for your co-operation


Prescription Update

Due to unprecedented demand on prescription ordering we are struggling to process requests within our usual timescale and requests may take longer to process. Please allow an extra 24/48 hours in order for our team to process the prescription. Pharmacies are also experiencing a heavy demand  please allow up to 7 days for repeat  prescriptions to be processed at the pharmacy. Thank you for your co-operation and understanding. 


Immediate changes to how people access information and advice at Halton Carers Centre/Temporary closure of Halton Carers Centre Offices.

In view of the escalating COVID-19 situation in the UK, and with our employees, service users and their families’ safety and wellbeing foremost in mind, the board and management of Halton Carers Centre have taken the decision to accelerate our work from home plans.

From today Tuesday 17th March Halton Carers Centre will be closed to all visitors except those with pre-booked therapy appointments.

And then

From 4pm Friday 20th March, the Carers Centre in Runcorn and our office in St Maries, Widnes will be closed for any face to face and all Halton Carers Centre staff will be working from home.  

We will continue to offer telephone support, being there for people to register for our services and for people to discuss their caring role.  This telephone service will remain available Monday to Friday 10am – 4pm and Saturday 10am – 1pm throughout our office closure. (An answerphone service is available outside of the hours above).  You can call us on 01928 580 182 or Email: for any enquiries you may have.

All upcoming activities for April 2020 have now been cancelled or will be postponed to a later date - this includes:

  •          Easter Fundraising Bingo - 9th April
  •          Young Carers Half Term activities
  •          Carers Forum in the Heath Business Park - 28th April
  •          Liverpool Indoor fair - 8th April. If you are booked on this trip please bear with us while we correspond with the event organisers to see if we    are able to transfer the tickets to a later date and one of our workers will be in touch with yourself within the next few weeks with further        information.
  •          All Halton Carers Outreach
  •          All Halton Carers support/coffee groups

These actions will better enable us to achieve the social distancing that the Government believe is so critical to slowing COVID-19’s spread. 

For up to date service announcements you can follow us on 



Facebook at

Adult Carer Closed Facebook Group:   

Parent/Guardian of a Young Carer Closed Facebook group: www.facebook/haltonyoungcarers@haltoncarerscentre


Axess Sexual Health




Will be introducing automatic number plate recognition (ANPR), to reduce the misuse of the car park, please read leaflet below for further details.

Car park cameras


We have had 2 more disabled car spaces in our car park meaning the car park has 3 in the front and 1 at the back car park for patients to use. car park

Active Halton

Please find details of active Halton Get Active Review leaflet click on the link below

Get Active Review

End Loneliness in Halton

If you or someone you know is affected by loneliness call Sure Start or Later Life on 0151 907 8311

Active Halton

Please check out all the activities available:

GP Patient Survey

Please click on this link to see how our GP Practice is doing or compare Practices

Urgent Dental Care

Please click on the link below to see how to access urgent dental care services especially during the Easter period

Urgent Dental Care

Halton Falls Intervention Service


Is nurse led, multi-disciplinary service for the older person who has fallen. The service aims to prevent/reduce fall and injuries in the older person through assessment and interventions. It is a community based team, individuals are assessed in their own homes and care home settings.


Please check out the leaflet below for more details

Halton Falls Intervention service

Headz Up Halton

Young people’s drop-in

Every Wednesday from 2.30 - 4.30pm at the Hub Grangeway Runcorn WA7 5HA or 

Every Friday from 2.30pm - 4.30pm at Kingsway Library Widnes WA8 7QT

Age 17 or under?

Worried about your mental health?

Want to talk to someone about your concerns?

For more information

Tel: 01928 586 162


Halton Dementia Action Alliance

Please check out the Halton Dementia Action Alliance web page with links to resources, local dementia news and activities

Brookvale Practice would like your help…

Do you have a spare hour once a month and become part of our Patient Group?

Once a month our patient group meet up discuss Practice news and ideas of how to improve our service to you the patients.

If you have any views or ideas that will enable us to care for our patients we would love you to attend one of our patient group meetings.

Please contact the Practice Manager Dawn Jackson on 01928 718182 or email

Register for online patient services


Did you know you can now book or cancel an appointment and order your repeat medication 24 hours a day Via NHS approved on-line services?

If you haven't already registered for Patient Access and would like to come into Reception with Photo ID and ask for a form or call Reception on 01928 718182 and our team can assist you further.


Do you Suffer with Joint Pain

Did you know that patients who are suffering with back, joint or muscle pain can self-refer without seeing a GP to the Musculoskeletal Clinical Assessment Service (commonly known as CATS service), patients can do this by calling 0151 495 5472. Please ask a member of our reception team for a leaflet which will provide you with further information. 

Health News from the BBC and the NHS

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