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Dear Patient,

We currently have an active Patient Participation Group who meet up in practice approximately once every 6 weeks to discuss focus areas within the practice that will help us deliver a better service to our patients.

Members


David Austin 
I am Dave and I am the Chair of Brookvale's Patient Participation Group.
I am 67yrs old  and before I retired I was a  civil servant in Runcorn. Since I retired I have been a local councillor, lay member of Governing Body of Halton Clinical Commissioning Group and I am currently the Vice Chair of Halton OPEN.

I am a life long supporter of Cardiff City and I enjoy watching Runcorn Linnets.

If you would like to bring something to the attention of our Patient Participation Group, then you can do so by writing to  me at the practice address.

Please ensure you mark your correspondence with private and confidential, this will then ensure that is not opened by practice staff. 


Henry Milner
At the age of 17 years I joined the Royal Marines and after an arduous training period I passed the Commando course and was awarded the converted 'green beret' of the special forces and as such went on to serve in the Middle and Far East with 3rd Commando brigade for the next 10 years with several actions.

On leaving the Marines I joined the Manchester Police. I was a detective for most of my 30 years service and attached to the Firearms Explosives branch responsible for training officers in munitions and armed operations.

Her Majesty the Queen granted me in her New Years Honours the "Queens Police medal "for distinguished service then later on she also gave me the Silver Oak leaf of the "Queens Commendation for Bravery"

 

I am 79 years of age married to Christine my wife ,have 3 daughters and several grandchildren. I have been involved with Brookvale practice for several years both as a volunteer and member of the PPG. I wanted to give something back to the community especially to this practice who in my opinion are the pinnacle of perfection, the staff are always most helpful to everyone.

The group are always looking for new members to join us if you are interested.

 

 

Virtual Patient Group

patient surveyWe would like to know how we can improve our service to you and how you perceive our surgery and staff. 

To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

Practice Survey

Patient surveys are an excellent communication tool and provide valuable feedback to the practice in how we can improve our services to patients.

We aim to publish at least one survey per year and the contents of the survey are driven by the Patient Participation Group.

 

If you wish to join our Virtual Patient Group, then please complete the form below:

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

 


The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

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