How we operate our appointment system
Appointments are loaded onto our clinical system at least 6 weeks in advance. Once appointments have been loaded, they are then allocated in the following way:
Approximately 50% of these appointments are made immediately available for patients to book in advance. These appointments are usually booked by patients for the following:
> Routine follow up appointments for existing medical conditions
> Medication reviews – for those patient that are on repeat medication
> Blood pressure checks
> Health checks
The remaining 50% of appointments are made available for patients to book on the day. These appointments are for patients who feel that they have an urgent medical problem and need to be seen the same day.
If all of the appointments have been taken and a patient contacts the practice to inform us that they have a problem and needs to be seen on the day, then they will be added to our emergency telephone triage list. Patients who are added to this list will receive a call from the duty GP/Nurse. Please note that due to workload our receptionists will be unable to guarantee that a GP will call you. If the GP/Nurse who calls the patient feels that the patient needs a face to face consultation then an appointment will be made for the patient in our emergency clinic. The triage service is very useful in that it helps us prioritise and allocate our on the day emergency appointments to those patients who really need one.
We also offer routine telephone consultation appointments, these are the same as a face to face appointments, the difference being is that the consultation is done over the telephone. This type of appointment is very useful for patients who work and are unable to attend the practice. We ask patients who have booked an advice call to ensure that they keep their phone line free, as the GP/Nurse will only attempt to call a patient twice.
Occasionally the practice may have to employ the services of a locum GP to cover such things as GP sickness. Locum GP's are fully qualified and experienced GP's who can provide cover at very short notice.
How to book an appointment
Patients can book an appointment in the following ways:
> Call the practice on the following number 01928 718182
> Patients can use our automated system to book, cancel or amend an appointment 24hrs per day - to use this service, call the practice on the number above and select option1. When using this service you will be asked to confirm your date of birth and contact telephone number. Please note that the telephone number you provide must match the contact number that we hold for you on our clinical system.
> On-line - to book an appointment in this way patients must register for patient access, to register please follow the link below: https://patient.emisaccess.co.uk/account/login
> At the reception desk
The practice is open from 7.00 am – 6.30 pm, however our phone lines do not open until 8.30 am. Please note that our on the day appointments can get fully booked soon after our phones line open, this is due to the volume of calls that we receive from 8.30 am. This is a very busy time for the practice and we strive to ensure that your calls are answered in a timely manner.
When you book an appointment our receptionists will ask you to provide a brief indication as to the problem, providing this information can support your care. If you do not wish to disclose this information then please let our receptionist know that you problem is “private”.
All patients are welcome should they wish to be accompanied to any appointment
We can arrange interpretation and translation services for those of our patients who do not speak English. Please inform a member of staff when booking your appointment if you require this service.
Halton GP Extended Hours Service