GP Practices are important to our community and many people cherish the relationship they have with their GP Practice. As Practices, we recognise that we need to adapt to preserve this important relationship at a time when demand for our services is increasing.
In Runcorn, the R-Health project has been set up to achieve this.
The R-Health project involves all six GP Practices working together learning from one another, sharing expertise & experiences and exploring new ways of delivering GP services in Runcorn.
We also want to work with our residents. The feedback we gather from our patients is extremely important to us. We know there are opportunities to do things better and we want local people to be involved in helping us shape services. The purpose of this survey is to start to collect views, experiences and ideas from local people.
One of the key areas we want to look at is how people make an appointment with their GP Practice. To complete the survey, please click on the following link:
The survey should take no longer than 5 - 10 minutes to complete and we would be extremely grateful if you were able to do this.
Thinking of travelling at the last minute…
Patient On-line Services
Please be aware when using patient on-line services the Practice has deactivated the messaging service. If you need to speak to a member of the team please contact the Practice by telephone.
You can request your REPEAT medication online, however if the item is not listed please request this medication in the usually way in Reception, fax or email to firstname.lastname@example.org
Please find details of active Halton Get Active Review leaflet click on the link below
Get Active Review
End Loneliness in Halton
If you or someone you know is affected by loneliness call Sure Start or Later Life on 0151 907 8311
Please check out all the activities available: https://activehalton.co.uk/getactive/
GP Patient Survey
Please click on this link to see how our GP Practice is doing or compare Practices
Please find details of the Dementia Activity Group
New Practice opening times from Tuesday 7th May
Controlled Drugs Update
Urgent Dental Care
Please click on the link below to see how to access urgent dental care services especially during the Easter period
Urgent Dental Care
Are you taking Gabapentin or Pregabalin
The law is changing from 1st April 2019 pregabalin and gabapentin are being reclassified as controlled drugs.
Please read through the patient leaflet regarding the rescheduling below
Halton Falls Intervention Service
Is nurse led, multi-disciplinary service for the older person who has fallen. The service aims to prevent/reduce fall and injuries in the older person through assessment and interventions. It is a community based team, individuals are assessed in their own homes and care home settings.
Please check out the leaflet below for more details
Halton Falls Intervention service
Support at Home Halton
Smear Clinics at GP extra
HELP US HELP YOU
NHS England are launching a national 'Pharmacy Advice Campaign' under the overarching brand 'Help us Help you' on Monday 4th February.
Aimed at the general public and will encourage them to use their local pharmacy as the first port of call for clinical advice for minor health concerns such as:
- Sore throat
- Coughs, colds and flu
- Tummy troubles
- Aches and pains
- Red eyes
- Sleeping problems
- Athlete's foot
- Mouth ulcers
- Constipation and diarrhoea
Halton Local Health Directory – Mind and Body
Headz Up Halton
Young people’s drop-in
Age 17 or under?
Worried about your mental health?
Want to talk to someone about your concerns?
Halton Dementia Action Alliance
Please check out the Halton Dementia Action Alliance web page with links to resources, local dementia news and activities
Brookvale Practice would like your help…
Do you have a spare hour once a month and become part of our Patient Group?
Once a month our patient group meet up discuss Practice news and ideas of how to improve our service to you the patients.
If you have any views or ideas that will enable us to care for our patients we would love you to attend one of our patient group meetings.
Please contact the Practice Manager Dawn Jackson on 01928 718182 or email email@example.com
Care Navigation coming soon……
Register for online patient services
Did you know you can now book or cancel an appointment and order your repeat medication 24 hours a day Via NHS approved on-line services?
If you haven't already registered for Patient Access and would like to come into Reception with Photo ID and ask for a form or call Reception on 01928 718182 and our team can assist you further.
Do you Suffer with Joint Pain
Did you know that patients who are suffering with back, joint or muscle pain can self-refer without seeing a GP to the Musculoskeletal Clinical Assessment Service (commonly known as CATS service), patients can do this by calling 0151 495 5472. Please ask a member of our reception team for a leaflet which will provide you with further information.
New Practice Facebook Page
Check out our new Facebook page where you can be updated on any recent Practice news and events.
Please could you like & share our page and let your Family & Friends know too
Changes to Prescription Ordering
What is changing?
From 4th September 2017, we, along with all other Runcorn practices, will only accept repeat prescription requests from you, your carer or a family member/friend - NOT from your pharmacy.
What is not changing?
- If you already order repeat prescriptions directly with this practice, this change will not affect you.
- Pharmacies that already collect prescriptions from GP practices will continue to do so.
- Pharmacies that deliver medications to your door will continue to do so.
- At this time these changes do not affect patients who currently receive their medication in blister packs or prescriptions ordered via appliance contractors e.g. for specialist feeds, stoma and continence appliances.
Why is this happening?
This change is being introduced for a number of reasons:
- Ordering your repeat prescription direct from your practice allows direct communication about the medicines that you do and do not use. This will help your discussions about choosing the right medication.
- Under the old system some patients reported that they began to build up a large stock of unused medication. This means that a lot of this medication could not be stored safely or be used within the ‘use by’ date which is a safety concern.
- Changing how you order your repeat prescriptions can help reduce medicines waste. Medicines waste is estimated to cost NHS Halton over £700,000 every year. This money can be used to fund other vital health care services in Halton
What do I need to do?
If you currently order via your pharmacy as mentioned above you will need to arrange for your prescription to be ordered using one of the following options:
Patient Access Online - You can order your prescriptions on-line on your desk top, laptop or mobile. You can register for patient on-line by following the link below,
registering in this way will allow you to order prescription on-line and book appointments. Once you have completed the registration process the practice will receive a
notification and a member of our administration team will contact you to verify your registration.
Drop off or post the tick slip - This is the right-hand side of your prescription, selecting only the items you need. If you don’t have your slip, please put your request in
writing, listing the medications you require.
Order via email at firstname.lastname@example.org providing the following one email per patient , patient name date of birth and address plus items required
Unfortunately we are unable to take prescription requests over the phone unless you are over 75, housebound. To avoid disappointment, please do not ring the practice to request your repeat prescription if you are not over 75 or housebound.
What will the practice do?
We will work with you to try and make it as convenient as possible to order your prescription using the method that suits you best.
We can help you to set up on-line ordering
Where possible, and at your request, we can forward your prescription to your preferred Pharmacy. (please ensure that you have informed your pharmacy
to collect your prescription).
Who to contact if you need more support
If you feel you might need support ordering your repeat prescription or you are a carer for someone who might need help, please contact, NHS Halton CCGs PALS (Patient Advice and Liaison Service) via:
telephone: 0800 218 2333
or post: PALS